1. Scope
These terms apply to freight forwarding, transport and related services provided by Pacific Shipping & Logistics ("the Company") to its customers ("the Customer"). Written agreements signed by both parties take priority over these terms.
2. Role of the Company
The Company arranges transport and related services and may act as agent or as principal depending on the service. Carriage is performed by third-party carriers whose own conditions of carriage, and applicable international conventions, may apply.
3. Customer responsibilities
- Provide accurate and complete information about the goods, including description, weight, dimensions and value.
- Pack and label the goods suitably for the mode of transport.
- Provide correct commercial and customs documents and obtain any required licences or permits.
- Declare dangerous, restricted or temperature-sensitive goods before booking.
4. Prohibited and restricted goods
The Customer must not tender goods listed on the Prohibited Items page or any goods that are unlawful to carry. The Company may refuse, hold or dispose of such goods at the Customer's expense where permitted by law.
5. Quotations and charges
Quotations are valid for the period stated and depend on the information provided. Charges may change if the cargo, routing, carrier rates or surcharges change. Duties, taxes, storage, demurrage, detention and similar charges are payable by the Customer unless agreed otherwise.
6. Transit times
Transit times and delivery dates are estimates. They are not guaranteed, and the Company is not liable for delay except where the law or a written agreement says otherwise.
7. Customs
Customs authorities decide on clearance, classification, duties and inspections. The Company will submit declarations on the Customer's information and is not responsible for decisions or penalties arising from inaccurate or incomplete information.
8. Insurance
Carrier liability is limited by conventions and carrier terms. Cargo insurance is not included unless arranged in writing. The Customer is advised to insure goods for their full value.
9. Liability and claims
The Company's liability is limited to the extent permitted by law and by the applicable convention or contract. Damage, loss or shortage should be noted at delivery and notified in writing within the time limits that apply to the mode of transport. Late notice may bar a claim.
10. Lien
The Company may hold goods and documents as security for unpaid charges where permitted by law.
11. Events beyond control
The Company is not responsible for failure or delay caused by events beyond its reasonable control, such as severe weather, strikes, port congestion, war, government action or carrier decisions.
12. Governing law and jurisdiction
Each contract is governed by the law of the country of the Pacific Shipping & Logistics office that accepts the booking, as shown on the booking confirmation or invoice. The courts of that place have jurisdiction over any dispute, without affecting any mandatory rights the Customer has under the law of their own country or under an applicable international convention.
| Booking office | Governing law | Courts |
|---|---|---|
| United Kingdom | The law of England and Wales | The courts of England and Wales |
| Hong Kong | The law of the Hong Kong Special Administrative Region | The courts of Hong Kong |
| United States | The law of the State of New York and applicable US federal law | The state and federal courts located in New York |
| Morocco | The law of the Kingdom of Morocco | The competent commercial courts of Marrakech |
| Brazil | The law of the Federative Republic of Brazil | The courts of Campinas, São Paulo |
| Australia | The law of South Australia and applicable Commonwealth law | The courts of South Australia |
Where no booking office is identified, the law of England and Wales applies and the courts of England and Wales have jurisdiction.